YOU HAVE QUESTIONS? WE HAVE ANSWERS
Help with
SUBSCRITIONS
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First, we would like to say, thanks for subscribing to one of our items and please make sure you have subscribed to the website for updates and to view your subscription.
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Secondly, if for any reason, you would like to cancel your subscription, please cancel before 5 days before your subscription renewal date by emailing shae.organic.skincare@gmail.com with your full name and product you would like to unsubscribe to.
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Also, feel free to text 832-279-4699 with your name, subscription item, and request to cancel.
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Please understand that once confirmation of renewal is approved, you will not receive the upcoming months shipment and will have to place an original order.
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No refunds will be given, if renewal cancelation is not received.
ARE ALL PRODUCTS HANDMADE?
Yes. We pride our selves on every product being handmade and made-to-order. All recipes are unique blends created and owned by Shae Organic Skincare. All handmade batches are made with love and quality. Due to the handmade nature of products, no two are identical; but we aim to make them as perfect as possible. Please allow for tiny variations in color as compared to product listing and photos and/or previous orders. Also, all products will come with a 4 month expiration date to ensure quality. Also, please skin test all items before applying to whole body (especially when ordering organic items that contain nuts).
WHAT IS YOUR RETURN/ EXCHANGE POLICY? HOW DO I TRACK MY ORDER?
Considering all products are handmade with care and skincare items can easily be contaminated, returns for full refund are not available. Customers have the option to exchange a defective product and receive the same item or receive a store credit; but cash/ credit refunds are not an option. Any questions, please contact shae.organic.skincare@gmail.com.
Once Shae Organic Skincare products are shipped, you will receive an email confirmation with the racking information. If you do not receive your tracking information within 5 business days, please email us at shae.organic.skincare@gmail.com